The ink washed out on one of my shirts? What should I do if my print faded way quicker than I anticipated?

We use digital printing technology that requires the correct recipe of fixation substrate, ink, and dryer temperature for the biodegradable, eco friendly inks to fuse with the fabric. Very rarely, something goes wrong with one of these ingredients when running a print.

If this happens to you we sincerely apologize for the mistake and we are happy to replace the item as soon as possible. Please email our support team at service@solidthreads.com (or submit a ticket through the chat button) with your order # and a quick pic of this defect so we have a point of reference for our production partner.

As soon as we receive this information, we will produce and ship a brand new item in perfect condition straight away. Please note, when this happens you will receive a new $0 order confirmation that we’ll use to process and track the new exchange item you requested. This will ship at no additional cost to you. When the replacement ships you will receive a shipping notification with tracking information.

Please feel free to gift, donate, or use the defective item as you see fit. :)