The garment specs of the shirt I received are not consistent with the measurements on the website, what can I do?

As with any small business, there is a degree of variation in our products. From time to time, we experience garment spec issues within certain production lots, which can lead to a shirt that is longer or wider than expected. If this happens to you, we are happy to send a replacement for free but want to collect some information so we can a) make certain you get the right sized shirt and b) track down the inconsistency for better quality control in the future.

To ensure we send replacement shirts with the correct fit, we ask you to try the following:

Lay a well-fitting garment down on a surface where it is flat. Then, please provide the following measurements:

a) the chest (1" below the armhole),

b) the length (at the high point of the neck hem to the bottom)

c) the neck at the widest point (from the left inside neck trim to right inside neck trim excluding the neck trim from the measurement.

Once you forward this information to us, we will review our stock and send you replacement items that match these measurements most closely. We'll include a return shipping label so the original items can be easily returned in the same package. If the design/style is no longer available or there is a difference in price due to an exchange, we will get in touch with you and credit you any difference once the return package is received.

Please keep in mind that our shirts will shrink roughly 1/2" in the chest width, and roughly 1" - 2” up in length when dried on high, so the sizing can be adjusted accordingly (or not) by washing and drying. Additionally, as we will be working off the physical measurements you provide to ensure the best fit, the size label in the neck collar may differ from design to design depending on the shirt color and production lot, but rest assured we will be providing the best possible fit in each).

Please email us with your order number, issue, and the correct measurements and we'll send out exchange items with the right fit wherever applicable.