I still have not received my order and tracking is not helpful? Why is my delivery taking longer than expected and what can I do?

If none of the usual tracking methods are helping, please reach out to us via email or chat and we will look into the status of your order. With extended delays, we have seen that most of the time the order shows up, but sometimes packages get lost. Please contact us so we can keep an eye on your shipment and talk about a replacement if needed.

Please note: A common fix to unhelpful tracking is to switch to DHL's tracking portal. USPS is partnered with DHL for some shipments. Our website automatically directs you to the USPS tracking page, even when the package has been passed to DHL. So, if you are not seeing updates on this USPS page, we recommend trying to copy and paste your tracking number into DHL's tracking portal here: https://www.dhl.com/us-en/home/tracking.html. This may provide more detailed updates on the progress of your shipment.