I still have not received my order and tracking is not helpful? Why is my delivery taking longer than expected and what can I do?

We definitely encounter transit delays from time to time. These delays are frustrating on both sides, because it's in the hands of the government mule at this point, and beyond our direct control. Especially if we've shipped your order within our 1 - 3 business day processing time window, which is almost always the case.

Not to worry though, if your goods do not arrive within a reasonable time frame beyond the "longest delay window" for the ship service that you selected (which is the max time we've seen deliveries take, before we consider it lost), we will most assuredly have you covered.

The first thing to confirm is the ship service that you selected, as each ship service has a slightly different expected delivery and longest delay window. The ship service is listed within your order confirmation email as well as within the tracking page for your order.

Expected Delivery and Longest Delay Windows by Ship Service.

• Economy: Expected Delivery: 4 - 10 business days. Longest Delay Window: 14 Business Days
• USPS Ground Advantage: Expected Delivery: 4 - 7 business days. Longest Delay Window: 12 Business Days
• USPS Priority Mail: Expected Delivery: 3 - 6 business days. Longest Delay Window: 10 Business Days
• USPS Priority Mail Express: Expected Delivery: 2 - 5 business days. Longest Delay Window: 8 Business Days

To understand when your order should arrive as well as the longest you would need to wait before we will replace a shipment that is considered lost, we ask you review your order confirmation/ship service selected and determine the number of business days it has been since the order was placed.

Once you've determined the number of business days since the order has been placed, please confirm where this falls in the expected delivery and longest delay window chart above, then proceed as follows based on the circumstances that apply for you:

How to proceed once you've determined the number of business days since the order has been placed:

• If the current transit time is still within the "Expected Delivery Window," for your ship service, we ask for a little more patience from you, with the assurance that more times than not, the carrier comes through on this designated delivery window.
• If the current transit time is beyond the "Expected Delivery Window," but still within the "Longest Delay Window" for your ship service, Please feel free to wait a little longer, or email customer support to let us know about the delay, and we will add your shipment to our watch list. From there, if the order has still not turned up within the longest delay window, we will confirm we have the correct shipping address and send a replacement package.
• If the current transit time is beyond both the "Expected Delivery Window," and the "Longest Delay Window" for your ship service, please email customer support o let us know about the delay, and include a confirmation of your shipping address and we will send a replacement package.

We know at this very moment, this is not always a resolution on the matter (depending on the circumstances of your order), and we’re asking you to hurry up and wait a little while longer, trusting in Uncle Sam to come through, ... but in our experience, more times than not, they do actually deliver in these instances! (and if not, please reach out to our support team and we will definitely have you covered:)