Do you offer free returns and exchanges? How do I start one?

Yes, we do offer free returns on all domestic orders with full priced items via our Self Service Returns/Exchange Portal. There are some exceptions to the free return label policy as per below.

Exceptions to the FREE Return Label Policy:

• We are unable to provide free return labels for International orders. International customers can still generate a return label via our Self Service Returns/Exchange Portal, but you will be asked to cover the cost of shipping the item(s) back to our address at Solid Threads, 47 Maple St. Ste 111, Burlington, VT 05401.
• We are unable to provide free return labels for items that were on sale. Customer who purchased items on sale who want to return their goods can still generate a return label via our Self Service Returns/Exchange Portal, but you will be asked to cover the cost of shipping the item(s) back to our address at Solid Threads, 47 Maple St. Ste 111, Burlington, VT 05401.