The neck hem on my shirt is really loose, what should I do?

This issue mostly arises from the added softness of our triblend fabric. The structure of the neck does not get as supported by the body of the shirt as our other fabric blends, leading to a looser fit and feel in the collar. The other time we see this issue is general garment spec differences between lots which can lead to a noticeable difference in the tightness of the neck hem. Regardless of the source of this error, we sincerely apologize that this happened and want to make sure we remedy your experience with our products.

We are happy to offer a free exchange to get you an item that meets our standards. For extra certainty, we ask that you provide a measurement of the neck hem so we can be sure to send one that is the correct size. You can do this by laying the shirt flat and measuring from the left inside edge of the neck hem to the right inside edge at the widest point of the collar. Please then reply with this measurement so we can confirm if this is an isolated issue or in line with our expected collar tolerance. From there, we can look through our existing blank stock inventory in hopes of finding a new garment with a tighter hem that we can send as a replacement.

If we are able to find a shirt with a substantially tighter neck hem, we’ll send this replacement to you and include a return ship label in the package for you to return the original item that did not fit to your liking. If we are unable to find a new garment with a tighter neck hem, or you would prefer to opt for a return, we welcome you to initiate a return or exchange using our Self Serve Returns & Exchanges Portal.