What if my tracking info is not showing up in USPS?

This generally only applies to orders that were shipped with our Free economy service. Economy shipments are often sent via DHL ecommerce. as USPS is partnered with DHL for these shipments. Our website automatically directs you to the USPS tracking page, even when the package has been passed to DHL. So, if you are not seeing updates on this USPS page, we recommend trying to copy and paste your tracking number into DHL's tracking portal here: https://www.dhl.com/us-en/home/tracking.html. This may provide more detailed updates on the progress of your shipment.