Ordering Issues
Articles on issues encountered while ordering or shortly afterwards.
- I thought my item was on sale, but I was charged full price. What's the deal?
- I placed an order but did not receive a confirmation email, what now?
- My order was missing items, what now?
- One of my items arrived with a printing or sewing defect. How do I remedy a defective item in my order?
- I received the wrong item. What should I do if I received a different product that what I ordered?
- What if I can't find my order in the self service portal?
- What if the item I'd like to exchange for is not available in the self service portal?